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  • Do I have any access or time limitations to use the platform?
    You have unlimited access for the duration of your membership. In general the validity period is 6 months, but it can be extended if necessary.
  • What times are the classes?
    In whichever you want! You will interact with our tutorial videos, so you can access the platform on the day and time that you like best.
  • Are there special plans for companies or institutions?
    Yes. We can put together special plans with specific content for the activity of your Institution. Please contact our representative for personalized advice, or send us an email and we will respond as soon as possible.
  • Can I use any device?
    ELdeS works from the web without the need to install any program. Most devices support the minimum specifications. To make sure, you can enter the platform and do a test (there is no cost). You can also select this link , if you see the cube moving it means that the detection will work correctly.
  • I registered but I can not login
    A) If you registered using the Google or Facebook quick start buttons, you must continue using the same method to log in again. B) If you registered by entering your details manually, check your inbox (and spam) to verify your account before logging in for the first time.
  • I have a problem with my password, what do I do?
    Due to company policy, we do not manage our users' passwords. You will need to format it by selecting "Have you forgotten your password?
  • It doesn't detect some signs. How can I make it work better?
    First of all, make sure you are making the sign in the corresponding area of the body (according to what the teacher indicates) and the correct manual configuration. In addition, for optimal operation of the platform you must take care of the following points: A) Correct lighting. B) Fast and stable internet connection C) Use a device with Chrome version 52 or later.
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